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Return & Refund Policy

At Digital Ecommerce Nest, we are committed to providing you with high-quality products and services. If you’re not completely satisfied with your purchase, we’re here to help you with a smooth and easy return or refund process.

Eligibility for Returns

You may return items purchased from us within 30 days from the date of receipt. In order for your return to be accepted, the following conditions must be met:

  • The product must be unused and in the same condition you received it.
  • The product must be in its original packaging, including all accessories, manuals, and documentation.
  • You must provide proof of purchase, such as your order number or receipt.

If the product you received is defective, damaged, or the wrong item, please contact us immediately so we can resolve the issue.

Non-Returnable Items

Certain products are exempt from being returned or refunded, including but not limited to:

  • Digital products such as downloadable content, subscriptions, or online courses.
  • Gift cards or other non-refundable digital products.
  • Opened or used consumable items (e.g., software, ebooks, or services that have already been accessed or downloaded).
  • Personalized or custom-made items.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If your refund is approved, it will be processed to your original payment method. The refund will typically be credited within 5-10 business days; however, the time it takes for the refund to appear in your account may depend on your payment provider or bank.

Please note that if the return was due to personal reasons (e.g., changing your mind or ordering by mistake), the shipping costs associated with your return are non-refundable.

Exchanges

If you would like to exchange an item for a different one, we’re happy to help, provided the item is eligible for exchange. You can contact us at contact@digitalecommercenest.com with your request. Exchanges are subject to availability. If the exchanged item is of a higher value, you may be required to pay the difference.

If the item you purchased is defective, damaged, or incorrect, we will cover the return shipping costs and send you a replacement at no additional charge.

How to Request a Return, Refund, or Exchange

To initiate a return or refund, please follow these steps:

  1. Contact Us: Email our customer support team at contact@digitalecommercenest.com within 30 days of receiving your product. Please include the following:
    • Your order number
    • A brief description of the issue
    • Photos (if applicable) of the item, including any damages or defects
  2. Return Authorization: Our team will review your request and, if applicable, provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to send your item back.
  3. Return the Item: Once you’ve received the return instructions, package the item securely and ship it to the address provided by our team. You may be required to cover the return shipping cost unless the return is due to an error on our part.

Return Shipping Costs

You are responsible for covering the cost of return shipping unless your item is defective, damaged, or incorrectly shipped. For defective or damaged products, we will provide a pre-paid return shipping label.

Important: Shipping costs are non-refundable unless the return is the result of an error on our part.

Late or Missing Refunds

If you haven’t received your refund after the expected time frame, please check your bank account again and contact your payment provider. It may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at contact@digitalecommercenest.com.

Restocking Fees

In some cases, a restocking fee of up to 15% of the total purchase price may apply to returned items. This fee will be communicated to you in advance if applicable, and it will be deducted from your refund.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at [Your Email Address]. We will ensure that the item is either replaced or refunded without additional charge, and we will provide a pre-paid return shipping label if necessary.

Changes to This Policy

We reserve the right to update or change this Return and Refund Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, or if you need assistance with a return, please contact us at:

  • Email: contact@digitalecommercenest.com
  • Phone: +01 (907) 337-2547
  • Address:  1142 N Muldoon Rd, Anchorage, AK 99504, USA